Collecting Support Information

If you're having issues and support ask you to collect support logs, this is achieved via the Settings icon in the upper right hand corner of the App (gear icon) and then Capture Logs.

Once clicked, you'll be prompted where to save the support archive to. This can be sent via a support ticket.

It is possible additional information may be required and requested by Support. This is achieved via the same settings menu followed by Preferences and clicking to activate Enable Detailed Application Logs.

Once enabled, more thorough support logs will be captured the next time you use Capture Logs. This will continue to occur until detailed logging is subsequently disabled. 

Warn

Collecting detailed application logs can put sensitive information into the captured logs. You will be prompted of this fact upon enabling detailed log collection.

 

Once enabled, capturing the logs will display further warnings and prompt you to acknowledge and accept.